This company is a complete rip off. I rented a textbook from their subsidiary, Textbook Underground, and never received notice about the book being due or information about printing a return label, etc.
Every other rental company I have worked with sends notices out. Textbook Underground never tried to contact me about the book. Today, I received a notice from a collection agency that they are now charging me $150 for a book that costs half of the amount! When I tried to call and speak to the company they told me it was out of their hands and that I needed to pay the replacement cost of the book.
The book does not even cost $150!!!
Stay away from this company!!!! They prey on college students!
Review about: Nebraska Book Company Textbook Rental.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Price reduction.